Explore Free The Open Group Open Group ArchiMate OG0-023 Practice Questions for Exam Mastery

Scenario

Please read this scenario prior to answering the question

ArchiSurance has a partnership with ArchiBank in which the two companies market each other's consumer offerings to their own customers. Each quarter, the chief marketing officers (CMOs) of the two companies work together to plan the next quarter's promotions. First, they review each other's business objectives related to the partnership. Then, they formulate the co-operative marketing plan. The CMOs determine which offerings they will promote, the characteristics of the target customers, and the timing of each promotion. They assemble their findings into a co-operative marketing plan that Is reviewed separately by the chief financial officer (CFO) of each organization. If either of the CFOs finds a problem, the CMOs must quickly work together to formulate another version of the plan. The review and reformulation process continues until both CFOs have approved a version of the plan. Then,the CMOs share the plans with their respective operations teams. Each organization's operations team configures the bank's systems toexecute the joint promotions.

The cooperative marketing process is enabled by CRM software delivered as a service (SaaS). The two organizations each use separate logical instances of a multi-tenant customer relationship management (CRM) application hosted by a service provider. Each company's CRM instance is a dedicated function of the same CRM application component. The dedicated functions also share the same multi-tenant database. The component's data access layer is designed with safeguards to keep each company's data separate unless it is intentionally shared.

Each CRM instance has targeting, exchange and outreach sub-functions. The targeting sub-functions select customers based on criteria developed by the CMOs and configured by the operations teams. The exchange sub-functions share the selected customer profiles with each other, and the outreach sub-functions generate promotional email. In this way, each company's CRM system generates a list of target customers that the other company's CRM system uses to send promotional email.

The multi-tenant CRM application component is hosted on a large virtual server complex that is connected via a site network to a physical storage array and a commercial wide-area network (WAN) used by both companies. Both companies access their CRM systems via PCs connected to Local Area Networks (LANs) that are in turn connected to the shared commercial WAN.

Refer to the Scenario

The new head of IT has asked you to describe how the CRM application supports the partnership, including the CRM application itself, the various application functions and the data flows between them, and the hosting and networking that supports the CRM application.

Which answer provides the best description?

Scenario

Please read this scenario prior to answering the Question

ArchiSurance has a partnership with ArchiBank in which the two companies market each other's consumer offerings to their own customers. Each quarter, the chief marketing officers (CMOs) of the two companies work together to plan the next quarter's promotions. First, they review each other's business objectives related to the partnership. Then, they formulate the co-operative marketing plan. The CMOs determine which offerings they will promote, the characteristics of the target customers, and the timing of each promotion. They assemble their findings into a co-operative marketing plan that is reviewed separately by the chief financial officer (CFO) of each organization. If either of the CFOs finds a problem, the CMOs must quickly work together to formulate another version of the plan. The review and reformulation process continues until both CFOs have approved a version of the plan. Then, the CMOs share the plans with their respective operations teams. Each organization's operations team configures the bank's systems to execute the joint promotions.

The cooperative marketing process is enabled by CRM software delivered as a service (SaaS). The two organizations each use separate logical instances of a multi-tenant customer relationship management (CRM) application hosted by a service provider. Each company's CRM instance is a dedicated function of the same CRM application component. The dedicated functions also share the same multi-tenant database. The component's data access layer is designed with safeguards to keep each company's data separate unless it is intentionally shared.

Each CRM instance has targeting, exchange and outreach sub-functions. The targeting sub-functions select customers based on criteria developed by the CMOs and configured by the operations teams. The exchange sub-functions share the selected customer profiles with each other, and the outreach sub-functions generate promotional email. In this way, each company's CRM system generates a list of target customers that the other company's CRM system uses to send promotional email.

The multi-tenant CRM application component is hosted on a large virtual server complex that is connected via a site network to a physical storage array and a commercial wide-area network (WAN) used by both companies. Both companies access their CRM systems via PCs connected to Local Area Networks (LANs) that are in turn connected to the shared commercial WAN.

Refer to the Scenario

In preparation for a presentation to investors, the ArchiSurance chief financial officer has asked you to model the business architecture of the partnership, including the executives and teams involved, the information they exchange, and the activities they perform.

Which answer best describes this business architecture?

Scenario

Please read this scenario prior to answering the question

The ArchiSurance enterprise document management infrastructure provides critical support for myriad types of documents and document-based transactions, many of which are executed in high volume each day. At the core of the infrastructure is the document management systems software, which has three major modules: a document engine that stores, retrieves and performs a variety of operations on documents, a workflow engine that hosts document management applications, and an application engine, which hosts the most sophisticated applications. The application engine invokes the document and workflow engines as necessary when hosting application components that require their services.

The claim management application component is critical to ArchiSurance business operations. It is hosted by the application engine, and launches whenever an individual files a new claim. The claim management component requires different documents to demonstrate proof of loss depending on the type of claim filed, the type of insurance that is in force, and various other circumstances. When the correct documents are filed and verified by an intake operator, proof of loss is complete, and the claim management component assigns the claim to a claim analyst by reading and updating analyst status data and applying business rules stored as data.

Due to its business-critical nature, the document management solution is hosted redundantly at two geographically separate data center sites known as Site A and Site B. Both sites provide identical infrastructure. Each site contains a highly available data center network (DCN) that is connected to the highly available ArchiSurance wide area network (WAN). Each claim management server is connected to its site DCN, and each DCN is a converged network that connects both servers and storage arrays, including a physical storage array dedicated to the claim management application. Each site contains four high-powered separate physical servers dedicated to the claim management application. At any one time, one server is on standby while the other three servers are, respectively, hosting the document, workflow and application engines. Each active server provides a monitoring service that is In constant two-way communication with the monitoring service on the standby server. If a server fails, the surviving monitoring services perform a failover sequence to assume failed server's workload if it was active. The surviving monitoring services also alert the operation team on duty.

Refer to the Scenario

A new IT manager has asked you to model the applications and system software elements involved in document management, including the services they provide, the data objects they handle, and how they work together.

Which answer best models this information?

Scenario

Please read this scenario prior to answering the question

The daily mutual fund trading cycle consists of four key processes: Transaction capture, pricing, trading and reconciliation. Transaction capture consists of two sub-processes: manual exchange and loans and distributions (LSD). For transaction capture, retirement plan participants use an online account management application to enter manual fund exchange transactions. For L&D, plan participants use a separate application to enter requests. The L&D application determines whether the request can be fulfilled based on the mutual fund balances held in each plan balances and a set of business rules. Each day's captured manual exchange transactions accumulate in a transaction database.

ArchiSurance contracts with a third-party information service to receive a file of mutual fund prices at the close of each trading day. The pricing application uses this file to convert captured transaction into trades, and then validates each trade against the mutual fund balances held In each plan. The pricing generates a trade file with the minimum number of trades necessary. The trading application sends this file to an external trading service. When the trading application receives a confirmation file back from the trading service, it passes it to the reconciliation application, which updates the plan recordkeeping database.

The account management and LSD applications are hosted on separate application server clusters. Each cluster is a physically separate host that runs application server software on a set of virtualized hosts. All of these applications use a database server infrastructure that is hosted on another separate cluster of virtualized servers also on a dedicated physical host. The pricing, consolidation, trading and reconciliation applications, however, are batch applications that run on the ArchiSurance mainframe computer. All application hosts are connected via a converged data center network (DCN), which also connects them to a storage area network (SAN) as well as a wide area network (WAN) that is used to communicate with the external trading service. The SANincludes two physically separate storage arrays, one of which holds data for all databases, and another that holds data for all files.

Refer to the Scenario

A newly-formed team of systems analysts would like to better understand the business processes and applications for daily fund trading. Describe the business processes and sub-processes, the applications that they use, the data objects accessed by those applications, and the external application services that access some of those data objects.

Which is the best answer?

Scenario

Please read this scenario prior to answering the question

ArchiSurance has entered into a legal agreement to acquire ArchiSpecialty, a specialty insurer that has several lines of business, including insuring organizations that conduct high-stakes contests. Prior to entering into this agreement, ArchiSurance staff carefully examined the ArchiSpecialty Enterprise Architecture to develop an integration plan with four successive phases. Each phase of the plan provides a stable foundation for ArchiSurance to conduct its newly expanded business while making significant progress toward the targeted integration of ArchiSpecialty operations. The first phase of the plan, Common Ownership, will begin on the acquisition date specified in the legal agreement. The second through fourth phases will begin after their predecessors are complete.

During the Common Ownership phase, the two companies' websites will be linked to each other and their interactive voice response (IVR) system menus will be integrated. During the second phase, known as Integrated Organizations, the corresponding ArchiSurance and ArchiSpecialty departments will be combined and all financial processing will be migrated to the original ArchiSurance systems. In the third Phase, known as Integrated Customer Operations, ArchiSpecialty customer relationship management (CRM) data will be migrated to the corresponding ArchiSurance applications. In the fourth and final phase, known as Integrated Operations, the ArchiSpecialty claims data will be migrated to the corresponding ArchiSurance applications. However, the ArchiSpecialty underwriting solution for high-stakes contests will be retained due to its unique capabilities.

The underwriting solution for high-stakes contests assists underwriters in creating a policy to insure against the possibility of a contestant winning an improbable but expensive award, such as $1 million US for hitting a hole-in-one on a golf course, or a luxury world cruise for a winning spin of a roulette wheel. In return for a single premium payment, the insurer agrees to pay the award if a contestant earns it fairly. When an underwriter receives a request for an insurance quote, either from a promotions company that is planning the contest or from a company with its own promotions department, he uses the Contest Modeler application to precisely describe the planned contest and the coverage requested, and to store the contest model in a machine-readable format. Then, the underwriter uses the Contest Query application, which reads the contest model and queries a collection of audited contest results to find records of similar contests. Then, the underwriter uses the Contest Estimator application to estimate the premium for the coverage request, and also to produce a report with a recommended set of conditions to provide with the quote. After consulting the report, the underwriter uses the Quoting Tool application to prepare a quote for the customer. Then, the underwriter sends the quote to the customer via secure email. If the customer accepts the quote, the underwriter uses the Contract Generator to prepare a contract for the customer, which he also sends via secure email. In the contract, the customer agrees to employ a contest auditor who will report the audited results of the contest regardless of whether prizes are awarded. The underwriter uses the Contest Tracker application to add these reports to the collection of audited contest results. Note that all reports are delivered in a standard markup language that can be read by other software programs and either processed in the background or rendered visually.

Refer to the Scenario

The executive in charge of the ArchiSpecialty acquisition has asked you to illustrate the integration roadmap. You must show that each phase of the acquisition realizes a separate plateau. For each plateau, you must identify the deliverables described in the scenario.

Which answer provides the best illustration?