Explore Free ServiceNow certified Implementation Specialist CIS-ITSM Practice Questions for Exam Mastery

Get a glimpse of the real CIS-ITSM certification exam challenges with our free ServiceNow CIS-ITSM practice test questions.

Question 1

Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

Correct Answer: 1

A, B

Question 2

In Change Management, what does a Model State contain? (Choose two.)

Correct Answer: 2

A, D

Question 3

ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.

What is this resource called?

Correct Answer: 3

E

Question 4

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

Correct Answer: 4

B

Question 5

When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

Correct Answer: 5

A, D

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