Get a glimpse of the real ITIL-4-Specialist-Create-Deliver-and-Support certification exam challenges with our free PEOPLECERT ITIL-4-Specialist-Create-Deliver-and-Support practice test questions.
Question 1
An organization wants to encourage its employees to suggest improvements to its practices. However, employees are reluctant to suggest improvements because their suggestions have been ignored in the past. The employees do not trust their managers to be open and transparent.
Which concept should be applied to overcome this challenge?
Question 2
Which is an example of using a 'shift-left' approach to optimize password resets?
Question 3
A service has been in use for a number of years, and is not being developed or updated. Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?
Question 4
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?
Question 5
Which is an example of a divisional organizational structure?
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