Get a glimpse of the real ITIL-4-Practitioner-Release-Management certification exam challenges with our free PEOPLECERT ITIL-4-Practitioner-Release-Management practice test questions.
Question 1
[RM 4: How information and technology enable the practice]
A service provider is receiving poor feedback from customers about releases of updates to a software product. A review has shown that releases are often delayed or have to be repeated due to a lack of information about their impact on business processes and on other IT systems. The service provider is reviewing the value streams involving the software releases. Which step of the value stream analysis should the service provider use to understand the required information and dependencies?
Question 2
[RM 4: How information and technology enable the practice]
During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?
Question 3
[RM 4: How information and technology enable the practice]
What automation tools should be used to help a release manager understand how the organization's services are related to one another?
Question 4
[RM 1: The purpose of the practice]
An organization invested in the development and adoption of a common approach to release management. Which metric will help the organization to understand if this initiative has been successful?
Question 5
[RM 4: How information and technology enable the practice]
An organization manually checks that releases of new or changed products/services have been successfully completed. Which tools should be used to automate this process?
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