Get a glimpse of the real PC-CIC-Core certification exam challenges with our free Genesys PC-CIC-Core practice test questions.
Question 1
What queue type requires handler customization to configure and finalize ACD processing?
Question 2
You have created a wrap-up code called "Information" that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.
In what container are wrap-up codes assigned?
Question 3
The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and "remembering' the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.
What type of queue is designed to perform in this manner?
Question 4
What three options may be used by Interaction Attendant to select a profile for inbound call routing? (Choose three.)
Question 5
There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.
What schedule will be selected to process this call?
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