Get a glimpse of the real ITSM20F.EN certification exam challenges with our free Exin ITSM20F.EN practice test questions.
Question 1
What is SixSigma?
Question 2
What details should be recorded as a baseline prior to implementing a plan for service improvement?
Question 3
What is a responsibility of the Service Provider with regard to Supplier Management as defined in ISO/IEC 20000-1:2005?
Question 4
Targets for resolution should be based on priority. When scheduling Incident or Problem resolution, which of the following should not be taken into account?
Question 5
What is the correct way to make a change to a contract as a result of a major review of an authorized contract?
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